We don't really know what our processes are. Only what people say they are.
Every decision, automation and audit is built on a description, not reality. So improvements never stick.
Process Discovery + iGrafx
IGX Solutions
Most process work fixes the diagram. It leaves the process alone.
IGX Solutions finds out what your processes actually are, decides what they should be, and proves what they actually do, then automates the parts worth automating. We've run this practice on the iGrafx engine since 2009.
Start with the problem
Which of these is the reason you're here?
Most process work fixes the diagram and leaves the process alone. Find the pain you actually have. We'll show you what addresses it and how.
Our process content is scattered across Visio, SharePoint and SOPs. There's no single source of truth.
Visio, SharePoint and SOPs drift apart. Nobody trusts the repository, so every question is a manual hunt.
IGX360 Insights
We can't answer basic questions fast. Who owns this, what depends on it, what breaks if a system fails.
When something breaks or a regulator asks, you lose days and decisions get made blind.
IGX360 Insights + Iggy
We think we're compliant but can't prove it. Audits are a quarter-end scramble.
Policy-process gaps surface in audits as findings, remediation cost and weeks of lost time.
IGX360 Insights, Compliance & Risk lenses
We suspect money is leaking in our processes but we have no number.
Without a baseline you can't justify the fix or measure the benefit. The gap stays invisible on the P&L.
Process Mining, proof-of-value
We want to adopt AI but don't know if our processes and data are ready.
AI on undocumented, fragmented processes automates the chaos and wastes the investment.
AI Readiness Assessment + IGX360 Insights
The practice
Discovery, design, and mining are three different jobs. Most engagements only do one.
A workshop produces a description of what people believe happens. Discovery checks it against the people and systems that actually run the process. Design turns the agreed future state into a model governance can approve. Mining measures what the process really does, from the event logs your systems already generate.
Discovery
What the process actually is
From the people who run it and the systems that record it, not a single stakeholder interview standing in for the whole team.
Process discoveryDesign
What it should be
A model that governance can approve and workflow can run, not a slide that gets filed after the meeting.
Process designMining
What it actually does
Measured from event logs, not self-reported. Recent proof-of-value work has found six-figure gaps nobody had a number for.
Process miningWhat it runs on
iGrafx is the engine. IGX360 is what we built on top of it.
IGX Solutions has been an authorised iGrafx partner since 2009. iGrafx Process360 Live is the repository and the workflow engine. IGX360 is our own intelligence layer: a canonical model, queryable in plain language, with provenance for every answer.
iGrafx Process360 Live
Model, workflow, and simulation, provisioned and supported by IGX Solutions rather than procured and left.
Explore iGrafxIGX360 Insights
Your operating model, answerable. Ask ownership, risk, and impact questions in plain language, with every answer traced to its source.
Explore IGX360 InsightsOn the record
Established 2009. Run by the people who do the work.
IGX Solutions Ltd is registered in England and Wales, company number 06853409, run by directors Trevor Moore and Michael White. Engagements are structured to land a measurable result inside 90 days, not a transformation programme with no checkpoint.
Questions
Frequently asked questions
What does IGX Solutions actually do?
IGX Solutions is a UK business process management consultancy. We run process discovery, process design, and process mining engagements, and deliver iGrafx Process360 Live as an authorised partner. IGX360 is our own productised intelligence layer, built on that same iGrafx engine.
How is IGX360 different from the services and the iGrafx product?
iGrafx Process360 Live is the engine: modelling, mining, workflow, and simulation. IGX360 is IGX Solutions' own intelligence layer built on top of it, a canonical model you can query in plain language, with provenance on every answer. Discovery, design, and mining are the services that get you there.
Do you work with UK SMEs specifically?
Yes. The whole offer, services and products, is scoped to UK SMEs and the regulated mid-market, not enterprise accounts that already have a dedicated BPM function.
Before the next reorganisation
Find out what your processes actually do before you decide what they should do instead.
One conversation, direct to the team. No call centre, no gatekeeper.