Privacy Policy | IGX Solutions

1. Data Controller

IGX Solutions Ltd ("we," "our," or "us") is the Data Controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:

IGX Solutions Ltd
186b Lower Blandford Road
Broadstone, Dorset, BH18 8DP
United Kingdom
Email: dataprotection@igxsolutions.co.uk
Phone: +44 7792 481702

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Personal Identification Information

Name
Email address
Telephone number
Postal address

Professional Information

Job title
Company name
Professional contact details
Public business profile information

Financial Information

Billing address
Payment details
Transaction history

Technical Information

IP address
Browser type and version
Operating system
Device identifiers
Website activity logs

Usage Data

Information about how you use our website, products, and services
Pages visited and browsing behaviour

Communication Data

Emails and correspondence
Customer service enquiries
Marketing preferences
Meeting or event participation records

3. How We Collect Your Data

We collect personal data in the following ways:

Direct Interactions

You may provide personal data when you:

Contact us
Complete forms
Request information
Purchase services
Attend meetings or events

Automated Technologies

We may automatically collect technical data through:

Cookies
Website analytics
Server logs
Similar technologies

Professional Networking Platforms and Public Sources

We may obtain business contact information from publicly available professional networking platforms such as LinkedIn, company websites, industry directories, referrals, and other publicly available business sources.

This information may include:

Names
Job titles
Company details
Business email addresses
Business telephone numbers
Professional profile information

Third-Party Sources

We may receive personal data from:

Payment providers
Analytics providers
Marketing service providers
Business partners
Publicly available databases

4. How We Use Your Personal Data

We use personal data for the following purposes:

Providing and managing our services
Processing payments and contracts
Managing customer relationships
Responding to enquiries and support requests
Improving our products, services, and website
Conducting analytics and service improvement activities
Business development and business-to-business marketing activities
Communicating relevant products, services, updates, or industry information
Complying with legal and regulatory obligations
Preventing fraud and maintaining security

5. Legal Basis for Processing

Under UK GDPR, we process personal data using the following lawful bases:

Performance of a Contract

Where processing is necessary to fulfil contractual obligations or take steps prior to entering into a contract.

Legitimate Interests

We process personal data where necessary for our legitimate business interests, including:

Business development
Business-to-business marketing
Customer relationship management
Improving our services
Fraud prevention
Information security

Where we rely on legitimate interests, we ensure that our processing is proportionate and balanced against individuals' rights and freedoms.

Where personal data is obtained from publicly available professional sources such as LinkedIn, we process this information under our legitimate interests for business-to-business communications and marketing activities.

Consent

Where required by law, we will rely on your consent, including for certain marketing communications or optional cookies. You may withdraw consent at any time.

Legal Obligations

Where processing is necessary to comply with legal or regulatory obligations.

6. How We Share Your Data

We may share personal data with:

Service Providers

Third-party suppliers who support our operations, including:

Hosting providers
IT support providers
Payment processors
CRM and marketing systems

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets.

Legal and Regulatory Authorities

Where disclosure is required:

By law
For regulatory compliance
To establish or defend legal claims
To protect rights, property, or safety

All third parties processing personal data on our behalf are required to comply with UK GDPR and applicable data protection laws.

7. International Data Transfers

We may transfer personal data outside the United Kingdom or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreements (IDTA)
Standard Contractual Clauses
Adequacy regulations
Other legally recognised safeguards

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Typical retention periods include:

Customer and Contractual Data

Retained for up to seven years to comply with legal, tax, and accounting requirements.

Business Contact and Prospecting Data

Business contact information obtained through networking activities, referrals, LinkedIn, or publicly available business sources may be retained for up to three years from the date of last meaningful contact unless:

An objection is received;
Consent is withdrawn; or
Erasure is requested and applicable.

Technical and Usage Data

Retained in accordance with operational and security requirements.

We may retain information longer where necessary for legal claims, dispute resolution, or compliance obligations.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete data.

Right to Erasure

You may request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You may request restriction of processing under certain conditions.

Right to Data Portability

You may request transfer of your personal data to another organisation.

Right to Object

You may object at any time to:

Direct marketing; or
Processing based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, contact dataprotection@igxsolutions.co.uk. We will respond within one calendar month in accordance with applicable law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

10. Security of Your Data

We implement appropriate technical and organisational measures to protect personal data against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Security measures include access controls, encryption, secure systems, and staff confidentiality obligations.

11. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse usage, and enhance user experience. You can manage cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before submitting personal data.

13. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without appropriate consent. If we become aware that such data has been collected, we will take steps to delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in legal requirements
Operational changes
Updates to our services or processing activities

The latest version will always be available on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal data, please contact:

IGX Solutions Ltd
Email: dataprotection@igxsolutions.co.uk
Phone: +44 7792 481702