A modelled process and a running one are not automatically the same process.
Workflow takes the design approved in Model and runs it, with the same repository as the system of record, so the diagram and the execution never drift apart.
Automation with a person still accountable for the decision.
Workflow automates the steps that don't need a judgement call, and routes the ones that do to a named owner, not a queue.
The design Workflow runs from is produced and governed by iGrafx certified practitioners in Model, so what executes is the approved, certified design, not a redrawing of it in a separate tool.
Read: human workflow automationFrequently asked questions
Does Workflow replace our existing task/ticketing system?
Not necessarily. Workflow runs from the process model, but it can integrate with the systems you already use rather than requiring a wholesale switch.
What happens to the steps that need a human decision?
They route to a named owner with an SLA alert, not a shared queue. Workflow automates the steps that do not need a judgement call and leaves the ones that do to a person.
Can we see who owns a decision and why?
Yes. Every instance produces a report evidencing the work completed, so accountability is part of the record rather than something reconstructed after the fact.