Close the gap between your approved design and how the process really runs
You have an approved design, but the process runs differently, and that means two versions of the truth. Automation and reporting get built on the wrong one, and the approved model quietly becomes shelfware. IGX360 reconciles design against reality, so what you automate is what actually happens.
Close the design-reality gapWhat two versions of the truth costs
A design-reality gap doesn't stay contained. Automation built on the approved model automates a process that isn't running. Reporting against it measures a fiction. The approved design becomes shelfware nobody follows, and the real process runs ungoverned, exactly the state audits and incidents expose.
How to close the design-reality gap
Reconciling design and reality is a conformance problem with three parts:
- Measure how the process actually runs. Mining the event logs shows the real paths, including deviations from the approved design and how often they happen.
- Compare it against the approved model. Conformance checking lays the real behaviour over the intended design and highlights exactly where and how they diverge.
- Decide which version is right. Some deviations are the process improving on a bad design; some are the design being ignored to everyone's cost. Resolve each: fix the process to match the design, or update the design to match a better reality.
IGX360 combines iGrafx and Workflow Automation to reconcile design against the mined reality, so automation and reporting are built on one agreed version.
Not a claim. A traced conformance result.
Every divergence is traced: the design step, the actual behaviour, the frequency. You're shown where the two disagree and by how much, evidence to decide with, not a general sense that "people don't follow the process."
Questions worth asking before you commit
Isn't some deviation just people improving the process?
Often, yes, and that's the point. Conformance shows which deviations to adopt and which to correct.
Do we automate the design or the reality?
The reconciled version. Automating either in isolation is how the gap got expensive.
What do you check conformance against?
Your approved model, compared to the process mined from your event logs.
Close the gap between your approved design and how the process really runs
One version of the truth, before you automate it.