IGX360 Insights: process intelligence for an agentic enterprise operating model.
Most organisations cannot answer a simple question about their own operations: is this process running the way we designed it?
IGX360 Insights turns the BPM content you already hold into one queryable canonical model. Ask any ownership, risk, or compliance question in plain language. Every answer carries its provenance.
Which production-critical processes have no documented owner and no mapped control?
9 processes found. 4 sit on the critical path.
Cross-referencing RACI ownership and risk-control links against the process portfolio in the canonical model.
- Process Portfolio · 9 of 47 processes flagged
- RACI Assignment · No owner resolved · 0% confidence
- Risk Register · No control mapped via canonical SQL
Process intelligence is not process mining.
Process mining reconstructs what happened from event logs. Business intelligence aggregates numbers into dashboards. Process intelligence does something neither attempts: it makes the structure of your operating model queryable, so you can trace what depends on what, who owns which control, and where the evidence runs out.
Replays event logs to show the path a case actually took. Useful for one process at a time. Silent on ownership, control, and dependency.
Aggregates metrics into dashboards. Tells you the number moved. Does not tell you which process produced it or what governs it.
Reconciles your whole operating model into one canonical structure you can question directly. Ownership, risk, resilience, and compliance read from a single source.
An agentic enterprise operating model needs a control plane.
Putting AI agents into live processes is not a tooling decision. It is an operating-model decision. Agents execute alongside people, which means authority, evidence, and oversight have to be designed in before anything reaches production.
IGX360 Insights gives that model its control plane. Intent-first workflows define the outcome to reach, not a rigid script to follow. Human gates mark the points where a person must decide before execution continues. The Workflow Execution Monitor records every stage transition and gate decision as an immutable audit trail.
This is the layer most AI programmes skip. They buy features and retrofit governance later, then discover the agents are acting outside boundaries no one can prove. The sequence that works runs the other way: platform first, governance embedded, automation last.
One canonical model. Provenance for every answer.
Three steps take you from scattered BPM content to an operating model you can interrogate. The work compounds: each source you connect makes the next question answerable.
Reconcile
Read from iGrafx first, plus Visio, SOPs, and BPMN/XML. Everything resolves into one vendor-neutral canonical model with namespaced IDs, so nothing collides.
Enrich
Augment each object with governance context: ownership, controls, risk classification, and dependency paths. A process map becomes a governance asset.
Interrogate
Ask in plain language. Every answer returns the source object, the relationship path, and a confidence score. Audit-ready by construction.
Who owns the Order Replacement Card process, and what controls are mapped to it?
Sales Manager owns the process. Three controls mapped.
Ownership via RACI matrix. Controls C-014, C-022, C-039 linked through risk-control relationships.
- Order Replacement Card · Process object · iGrafx source
- RACI Assignment · Sales Manager owns · 80% confidence
- Risk Register · Controls C-014, C-022, C-039 via canonical SQL
Built for the people who answer for the operating model.
Each role asks a different question of the same canonical model. The provenance is what makes the answer hold up under scrutiny.
Risk Manager
Find the processes carrying risk with no documented control, before an incident finds them for you.
View roleCompliance Manager
Show all three lines of defence the same process reality, with the governance context already attached.
View roleAudit Manager
Trace any control back to the process, the owner, and the source document, without a manual evidence hunt.
View roleOperations Manager
Close the gap between the process on paper and the process in practice. See exactly where the deviation lives.
View roleCXO and Executive
Build the foundation that lets AI scale under governance, in the right sequence, with evidence the board can rely on.
View roleEvery role
See how each persona interrogates the same operating model.
View all rolesIGX360 Insights is not a BPM tool.
It does not replace your process modelling platform. It does not replace your workflow engine. It reads from what you already run, iGrafx first, and adds the intelligence and governance layer on top.
Most process tools tell you what a process should do. IGX360 Insights tells you what the process is doing, and whether that execution meets your governance requirements. That distinction is the whole point. A diagram is a claim. Provenance is evidence.
For regulated organisations, the value lands on the control side. The three-lines-of-defence model assumes each line can see the same process reality. Most organisations cannot provide that visibility. IGX360 Insights gives all three lines one canonical view, in real time, with the control context already mapped.
Frequently asked questions
What is IGX360 Insights?
IGX360 Insights is a process intelligence platform. It reconciles the BPM content you already hold into one vendor-neutral canonical model, then lets you ask ownership, risk, resilience, and compliance questions in plain language. Every answer carries the source, the relationship path, and a confidence score.
What is process intelligence?
Process intelligence is the capability to observe, analyse, and act on how processes actually execute across an organisation. It is not process documentation and it is not process mining. Mining reconstructs what happened from event logs. Process intelligence makes the structure of your operating model queryable.
What is an agentic enterprise operating model?
An agentic enterprise operating model is one where AI agents execute work alongside people. It requires authority, evidence, and oversight to be designed in, not added afterwards. IGX360 Insights provides that control plane through intent-first workflows, human gates, and an immutable audit trail.
Is IGX360 Insights a BPM tool?
No. IGX360 Insights does not replace your process modelling platform or your workflow engine. It reads from what you already run, iGrafx first, and adds the intelligence and governance layer on top.
Does IGX360 Insights replace iGrafx?
No. IGX360 Insights sits alongside iGrafx as an intelligence layer. It reads from your existing repository and does not modify it. Think of it as the analytical brain on top of the repository you already maintain.
How long does it take to see value?
Weeks, not years. The first diagnostic produces a decision-ready read-out of repository maturity, relationship gaps, and a prioritised roadmap before you commit to a wider engagement.
The case for process intelligence, in depth.
Where the argument behind IGX360 Insights gets made in full: why process intelligence comes before AI, and what it means for compliance, integration, and the analyst view.
Process intelligence is the prerequisite for AI, not an afterthought
Read the articleFrom efficiency to defensibility: process intelligence as a compliance investment
Read the articleForrester made the case: process intelligence is now the AI prerequisite
Read the articleMCP connects AI to your data. Your data is only as good as your process estate.
Read the articleMake your operating model answer for itself.
One conversation. We connect IGX360 Insights to a representative slice of your BPM content and show you the intelligence it surfaces: gaps, orphans, ownership ambiguity, and unmitigated risk. You keep the read-out either way.