Iggy and voice basics

Reading a process estate usually means knowing where to click. Iggy removes that requirement. You ask a question in plain language and Iggy queries the canonical model for you.

What Iggy is

Iggy is the conversational interface to IGX360 Insights. You ask about your process estate and Iggy answers from the canonical model: which processes exist, how they relate, who is accountable, and where the controls sit.

Iggy reads the same canonical model the lenses read. The answer you get by asking matches the answer you would get by navigating the lenses yourself.

Voice and typing are equal

Iggy is voice-capable, but voice is an option, not a requirement. Typing is a first-class way to use Iggy. Every question you can ask by voice you can ask by typing, and the answer is the same.

Use whichever suits the moment. Voice works well for hands-free exploration. Typing works well in shared spaces and when you want an exact phrasing on the record.

Asking a good question

Iggy answers questions about what is in your model. Useful questions tend to name a process, an owner, a relationship, or a control.

• “Which processes does the payments team own?”
• “What controls are mapped to the onboarding process?”
• “Show me how this process relates to its upstream dependencies.”

What to expect from answers

Iggy answers from your data. If the model does not contain something, Iggy should tell you it is not there rather than fill the gap.

Getting set up

For a guided walkthrough, contact the IGX team through igx360.co.uk/contact.