Core concepts

A few terms carry most of the weight in IGX360 Insights. Learn them here and the rest of the documentation reads cleanly.

Process intelligence

Process intelligence is the capability to observe, analyse, and act on live process data across an organisation. It is not process documentation, and it is not process mapping. It implies a continuous feedback loop: processes are instrumented, not just described.

Process mining is a technique that can feed process intelligence. It is not a synonym. Process intelligence is the broader capability; mining is one possible input.

The canonical model

IGX360 Insights reads your process sources and builds a single canonical model of the estate. Each lens, and Iggy, reads from this one model rather than from the original source directly. One model, read many ways, keeps every answer consistent.

Process enrichment

Process enrichment augments raw process data with context: governance metadata, risk classifications, and control mappings. Enrichment is what turns a process map into a governance asset. A map tells you how work is meant to flow. Enrichment tells you where the risk, the controls, and the accountability sit.

Lifecycle state

A process artefact moves through lifecycle states rather than existing in a single fixed condition. IGX360 Insights distinguishes these states so that “proposed” is never mistaken for “in force”.

Human gates

Human gates are explicit points where human authority is required before execution continues. They are structural elements, not exceptions. A human gate defines what information the person receives, what decision they must make, and what that decision unblocks.

Human gates are first-class constructs. They are not approval steps bolted on afterwards.

How the concepts fit together

IGX360 Insights reads your process sources into one canonical model, enriches that model with risk and control context, tracks each artefact’s lifecycle state, and makes the result legible through the lenses and through Iggy. Start with the model. Everything else reads from it.